GlasseX stands behind our products. If you have received a broken item, we are happy to replace it. Also, if an item does not meet your satisfaction, we are happy to take a return or exchange.

- BREAKAGE -

If an item is broken or cracked, please contact us and we will make it right for you. Breakage must be reported upon opening package.

GlasseX is liable if an item breaks in transit. GlasseX is not liable if an item breaks after package is opened.

GlasseX may ask for you to return broken items. In this scenario, GlasseX will send you a return shipping label.

Please call our warehouse (828) 505-8446 to report breakage.
You may also email [email protected] and/or [email protected] with photos.

- MISSING ITEM -

If an item is missing from your order, please contact us upon opening package and we will make it right for you.

Please call our warehouse at (828) 505-8446 to report missing items.

- RETURN/EXCHANGE POLICY -

If an item does not meet your satisfaction, we are happy to take a return or exchange.

Item must be NEW (not used). Any used item is void from return.

If a product does not meet your satisfaction, please contact us upon opening package.

Call our warehouse at (828) 505-8446
You may also email us at [email protected] and/or [email protected]